Deviation management with Propely

From reporting to resolution, with full traceability every step of the way

From the moment an deviation is reported, Propely automatically notifies the right person. You can assign tasks, set deadlines and priorities, and track progress until the issue is resolved and documented. Everything is centralized on one platform, with complete history and traceability.

Less work. More control.

How Propely helps you with deviation management

Reporting from multiple channelsOperations, tenants, and suppliers can report deviations in the app, via the tenant portal, or using a form and QR code, with no login required.

Automatic notification and delegationAs soon as a deviation is reported, it is created as a task and the responsible person is notified immediately, ensuring nothing goes unaddressed.

Full overview on the Tasks pageSee all deviations in one place, unresolved, completed, and archived. Filter by property, supplier, responsible person, or priority, and save custom views for your team.

Integration with service agreements and documentationDeviations can be linked to other tasks, service agreements, and documentation sets, ensuring you always have a clear, cohesive trail in the system.

Collaboration with suppliersShare tasks with suppliers via an external link, without them needing access to Propely. All communication and progress are captured within the task.

Data and insights over timeGet an overview of response times, resolution times, and which buildings or suppliers generate the most deviations, and use this data to prioritize preventive maintenance.

Kundehistorie med Ragde Eiendom - setter leietakerne først med Propely

It is about taking care of both the building and the people who use it.

When everything is gathered on one platform, it becomes easier to catch errors early, keep track of responsibilities and progress, and build the documentation required throughout the operational phase. The result is an operations team that works more efficiently and tenants who can trust that they are being heard.

Read about deviation management in FM

Want to learn more? Explore articles on the same topic

Insight

Non-conformance management in O&M work

O&M | Task Management | HSE

3.8.2026

Deviation management is about catching errors and defects early, and ensuring that tenants and operations personnel are heard when they report issues. With everything gathered on one platform, you gain data and control over the building's operational phase.

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From the first steps to full control.

We will help you along the way

“For us, Propely is about control, flow and simplification. We get one common platform where all communication, follow-up and documentation are gathered in one place. Information is available in real time, and both team leaders and operations personnel have the full overview right on mobile. It provides less manual work, better interaction and faster response in everyday life.”

Bilde av person som deler et sitat om bruken av Propely.

Ole Eidslott

CEO, Driftig Eiendomsservice AS

“What we perhaps appreciate most is the structured overview of deviations and tasks, as well as the seamless communication with both tenants and suppliers directly in the platform. Our goal is to bring as much functionality as possible into one comprehensive platform - to make everyday work even more efficient and clear.”

Christer Trældal

Property Manager and Project Manager, Eco Forvaltning

Simple deviation management for the entire organization

Low barrier to reporting